Careers at Cometeer

Senior Manager, CRM and Retention

New York, NY

Welcome to the future of coffee. Cometeer features the best beans from world-class roasters, brewed better through science, and frozen in a peak-state of coffee deliciousness.  Delivered in a tiny recyclable capsule, all you have to do is melt it with hot water (or ice water, or oat milk if you’re fancy). Think pour over quality, pajama convenience. 

We’re a technology-driven company, looking to revolutionize the $400+ billion global coffee market. Our new-format coffee capsule – perfected over years of investment and research – delivers the quality of specialty coffee in a uniquely convenient format.  Our capsules are shipped straight to your door frozen; all you need to do is peel back the lid, add water or milk, and enjoy (no machine required).   

Our coffee has received rave reviews from celebrities (including David Chang, Aaron Paul, and Adam Levine), coffee aficionados, and entrepreneurial leaders alike. We’ve built a 70,000 square foot state-of-the-art production facility in Gloucester, MA that leverages custom-built machines, a proprietary brew science, and novel flash-freeze technology that preserves coffee freshness like never before. We are now beginning to scale our business across multiple channels, from direct-to-consumer to office, retail, wholesale, online delivery, and more.   

Our world-class team includes alums from Tesla, Palantir, Oscar Insurance, Blue Bottle, Wayfair, and Apple. We’ve also raised over $100 million in venture capital from leading investors, including D1 Capital, Greycroft, Elephant Ventures, Addition and Avenir.

To learn more about us, check out some of our coverage here and here

The Role

We are looking for a Sr. Manager of CRM and Retention to drive Cometeer’s retention strategy on key digital platforms, with an emphasis on the company’s website, email, and SMS presence. In this role, you will work closely with the growth and product team, and you will report directly to the Head of Acquisition. An ideal candidate will be a self-starter who independently and consistently seeks opportunities to improve retention metrics, generate revenue opportunities, run effective A/B tests, and enhance the customer experience across the board at Cometeer. They also need to be a supportive team player who thrives in a fast-paced, high impact and cross-functional work environment.

What you’ll do: 

  • Drive retention marketing initiatives from concept to execution in diverse marketing channels
  • Build, launch and optimize core retention programs including referral and loyalty
  • Prioritize and execute marketing initiatives that increase AOV and LTV from customers
  • Develop strategies for key marketing decisions based on analytical problem solving, e.g. quantitative and qualitative consumer insights, rigorous testing of different retention strategies, customer experience feedback, demand projections, and cohort health / lifetime value
  • Identify opportunities for funnel optimization with existing customers, develop roadmaps for implementation, and coordinate execution across the growth and product team
  • Work closely with ever-updating data to develop decisions and action plans, often in collaboration with other stakeholders
  • Support go-to-market and acquisition initiatives in partnership with functional partners, especially by offering support on SMS and Email campaigns
  • Manage any key marketing partners or agencies

What we’re looking for:

  • 5+ yrs experience within a Retail or E-commerce company; subscription experience is a bonus
  • Strong strategic, analytical thinker with outstanding verbal and written communication skills that support the ability to distill complex information into compelling narratives ("the elevator pitch")
  • Experience building and launching high performing retention programs
  • Ability to identify priorities and set departmental deadlines based on a broader understanding of company objectives, leveraging organizational skills and a detail-oriented mindset to achieve deliverables
  • Ability to develop clear, simple structural frameworks to solve analytical problems and manage complex cross-functional projects
  • Strong background in analytics including customer data, order data, and site performance data—with the expertise to determine a comprehensive strategy and tactical actions based on results
  • Ability to develop, test, and potentially implement hypotheses based on specific analytical inquiries and strategic objectives 
  • Solution-oriented approach to problem solving that is grounded in data-based decision-making; does not "boil the ocean" to find answers to questions
  • Understands how to prioritize and tackle problems that vary in size and complexity
  • Ability to work well independently and in close collaboration with teammates
  • A hard worker who is excited to treat every challenge as a learning opportunity and welcomes constructive feedback
  • Positive, compassionate individual who treats colleagues and customers with respect
  • Degree from a 4-year college or university

Cometeer is an Equal Opportunity Employer and is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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